Frequently Asked Questions
Q. Do you have a store?
A. While there is no storefront, we maintain administrative offices at:
Antiques & Things, LLC
366 Veterans Highway Ste 1A
Commack, NY 11725
Q. Can I meet you at your office to drop off items for consignment or pick up merchandise I purchased on, FromVintage2Vogue Website?
A. Yes definitely. Just email or call to set up an appointment and we will discuss options for either pick-up or delivery.
Q. Who is responsible for taking the pictures of the items I want to put on the website?
A. When you fill out the consignment contract online, you can attach your photos with a description. Or, from Vintage 2 Vogue can take the pictures for a minimal service fee.
*Please note items will be showcased on the website at Fromvintage2vogue’s discretions. Items that are not placed will be donated to charity unless discussed otherwise.
Q. Who decides on the selling price of the consignment item?
A. FromVintage 2 Vogue does. Members of the staff take pride in researching each of you loved treasure(s) before assigning a competitive price, unless you have an appraisal of your own.
Q. What forms of payment do you accept?
A. From Vintage 2 Vogue accepts all major credit cards and Paypal
Q. Do I have to pay Sales Tax?
A. All purchases picked up or shipped within New York State must pay applicable New York State sales tax.
Q. How do you ship and who pays for shipping and insurance costs?
A. From Vintage2Vogue ships via USPS. All shipping, handling, and Insurance charges are the responsibility of the customer. On larger items that require Freight shipping, a separate invoice will be sent to you.
Q. What is your Return Policy?
A. Upon receipt, if dissatisfied with your recent purchase of Clothing you must notify FromVintage2Vogue within 24 hours. We will refund your money (including original shipping charges) as soon as the merchandise is returned to us in the same condition and its original tags. The customer is responsible for all shipping, insurance, or bank fees that may be incurred.
**Apparel must be returned within seven (7) days. All other items are non-refundable due to the uniqueness of the acquired treasures…